Customer service

Do not panic, we are here to help you.

Returns & Refund
We do not accept returns for products delivered incorrectly and without their original packaging.
You can return the products to us within 14 days from the date of receipt of the package.
To do this, simply:
- We send the product properly packed to avoid any deterioration.
- Contact us with a letter or a word with all the product information, namely the product reference, your name and full address and the date of purchase and proof of purchase (invoice or purchase order).
at the following address:
Mail service
18 Bd de la Paix.
95800 Cergy.

In addition, Returns are processed within 10 days of receipt of the package.

Do not hesitate to contact us for more information by clicking directly here.

You are waiting for a refund ?

Upon return, Ovegna will reimburse you on the payment method used during your order. The repayment period is 14 days. If you made a payment:
- By check or by cons-refund: return by mail of a check to your name and address.
- By credit card: The amount of items returned will be credited to your card.
- On the other hand, the refund will be made by check.
- By Paypal, the amount of items returned will be credited to your Paypal account.

You will be notified by email of the refund of your returned items.
If you return a bulky item, 12 &euros; will be deducted from the refund.
How can we follow a return ?
An email will be sent to you upon receipt of your return to Ovegna.
To track your returns, go to the "My Account" area.
Click on "My Returns". The status of each return is indicated. The status "Received" indicates that your return has been registered by our services.
If you made your return more than 3 weeks ago and it does not appear in this section, contact us via the contact form.

Your package does not contain all items ordered ?
When an order has multiple items and if one of the items ordered is out of stock, we will keep you informed but we never send a partial order (missing items). We systematically rechecked the order several times before shipping. That said, there could be an error in its preparation of this fact, thank you to contact us and specify the missing article. We you send it at our expense.