Customer service

Do not panic, we are here to help you.

I. CHRONOPOST



Presentation of the parcel at home within 48 hours (2 working days) in metropolitan France. This time is guaranteed.

Colis qui peut être suivi à laide dun numéro didentification du type 8V12345678999, via le site. Notons que le rapport de suivi fait apparaitre la date, le statut et la localisation.

Parcel that can be followed using an identification number of the type 8V12345678999, via the site. Note that the monitoring report shows the date, status and location.

Assurance incluse ne pouvant excéder 23€/kg (frais de port compris) en cas de détérioration, perte ou vol.

Link tracking : https://www.laposte.fr/particulier/outils/suivre-vos-envois

II. DHL EXPRESS



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Are parcel shipments also made with other carriers ?
Yes. For logistical reasons, we could do other carriers.

Are parcels sent by Express transport ?
We favor standard shipments. Express shipments are returned to special cases.

Are there other carriers ?
We favor standard shipments. Express shipments are returned to special cases.

Is there a tracking code (tracking code) ?
We systematically send you a tracking number as well as the name or link to the transporter in charge of delivery.