Customer service

Do not panic, we are here to help you.


Chronopost is a subsidiary of the GeoPost group, an express branch of the La Poste Group (France), and is part of DPD Group, an international parcel delivery network.

Chronopost specializes in express delivery of parcels up to 30 kg to companies and individuals.

Each package sent via Chronopost has a traceability number with the confirmation email. With this number, you can track your package:

on website :

By phone on this number 0969 391 391 From France and DOM-COM and New Caledonia (call for the price of a local call) from Monday to Friday from 8 am to 7 pm and Saturday from 8 am to 12 am.


Express delivery via DHL: For shipments in France and internationally.

HL Express, an international power and an efficient dissemination network.

DHL Express offers complete solutions to deliver express documents and parcels throughout France and in over 230 countries and territories.

To achieve this, the group relies on a fully integrated network with more than 4,500 sites in more than 230 countries and territories worldwide.

DHL Express continuously optimizes the mesh of its network.

Follow-up is done on the link:

or in french :

Are parcel shipments also made with other carriers ?
Yes. For logistical reasons, we could do other carriers.

Are parcels sent by Express transport ?
Absolutely. We give priority to express carriers.

Are there other carriers ?
Absolutely. We give priority to express carriers.

Is there a tracking code (tracking code) ?
We systematically send you a tracking number as well as the name or link to the transporter in charge of delivery.