Customer Service

Do not panic, we're here to help.

By internet:
By following the ordering route after choosing your items By using the Direct Order link at the top of the homepage (if you already know the references of the articles you want)

By phone:
By contacting our counselors at (+33) 1 84 24 41 50 (not surcharged). We are at your service from Monday to Friday from 09h to 18h.

By mail:
By specifying the article number (see SKU number on the items) with a check payable to Ovegna (postage at the postal rate in effect at your expense):
Ovegna
Service Management
7 Rue des Grands Bouleaux.
95800 Courdimanche.

By smartphone:
By logging into ovegna.com via your smartphone, and following the ordering route after you have chosen your items.


Means of payment:
The payment of the order is made after validation of your basket of sale. The methods of payment are:
1. Credit Card Payment:

2. Payment via Paypal and Paypal cards:
2. By Check:

Please note: this payment method is reserved for France only.


Can I order an item that is not on the site?
You can order an article that you do not find on the site by contacting us and specifying the desired technical characteristics: model, storage, memory, etc ... We will contact you by email by sending you the estimated price.

Can I modify my order?
For your order to be delivered as quickly as possible, it is directly supported and processed. It is therefore no longer possible to modify it. If your package does not suit you, you can return it or refuse it at the time of delivery.

The article received is not the article ordered?
Simply return it in its original packaging and return it, specifying the article number (see SKU number on the items) and freeing it from the price in effect at your expense to:
Ovegna
Service Management
7 Rue des Grands Bouleaux.
95800 Courdimanche.


Your package does not contain all the items ordered?
When an order has several items and if one of the items ordered is out of stock, we will keep you informed but we never send a partial order (missing items). We systematically rechecked the order several times before shipping. That said, there could be an error in its preparation of this fact, thank you to contact us and specify the missing article. We you send it at our expense.

How can I benefit promotion code ?
Beyond three orders, you will benefit from codes of automatic discounts sent to your email. This code is to be entered on your next order.

What happens to your personal information?
The information requested by Ovegna is obligatory and necessary for the registration and the follow-up of your order, the commercial management and the quality of the customer relations.
These data are not disclosed to third parties or to other companies or organizations. For the need to process some of your commands, it may happen that data is processed outside U.E.
In accordance with the "Informatique et Libert├ęs" law dated January 6, 1978, you have the right to access and rectify your data and to oppose their processing. Do not forget to mention your surname, first name, address and customer number so that we can do the necessary as soon as possible.
To exercise the latter, write to us at the following address:
Ovegna
Mail Service
7 Rue des Grands Bouleaux.
95800 Courdimanche.
You can also apply by email using our contact form.

What if the received product is damaged?
You are obliged to refuse the parcel when it is obviously in bad condition (damaged, crushed, punctured ...). Do not sign the delivery note unless you guarantee a package in good condition with the deliveryman .However, you have 48 hours for us contact and request an exchange.

Can we follow his order?
To follow the delivery of your package, go to the space "My account". Sign in with your e-mail address and password.

How to contact customer service?

By internet:

From the contact form.

By phone:
By contacting our counselors at (+33) 1 84 24 41 50 (not surcharged). We are at your service from Monday to Friday from 09h to 18h.

By mail:
By specifying your name / company, the reason for your request to:
Ovegna
Mail Service
7 Rue des Grands Bouleaux.
95800 Courdimanche.